Service
Management
Cost-effective and Innovative Service Management Solution to Maintain Customer Retention
AdlER Service Management is a reliable and advanced service contract management solution which supports the organization to manage the service contracts and keeps track of all the information related to a
particular contract. The solution manages all your customer details and
their product purchase information at one place. The dashboard displays
concise information of all service contracts due and helps you to manage
annual maintenance contract, and preventive maintenance contracts for
any type of products that have warranty contracts and needs regular servicing. The end-to-end solution supports to add multiple
service contracts terms & conditions and a separate warranty for each
equipment of a particular system based on client and product. It tracks
all required details regarding the product and helps to follow near-expiry
service contracts.
The solution has integrated functions for emergency breakdown management, time and material (T&M), spare parts
replacement, etc. AdlER Service Management solution offers real time alerts, gaining an earlier line of sight to emerging risk
and emergency incidents. The solution also facilitates equipment installation and commissioning.
AdlER Service Management Module provides companies strategies, services, and methods to offer top of the line quality
services to stand out in the competitive marketplace.
Key Features
- Enquiry register
- Income booking
- Delivery note preparation
- Job-wise profit comparison
- End-to-end
- Vehicle allocation
- Spare parts indent and issue
- Quotation preparation
- Service register and billing
- Service tickets
- Site visit register
- Employee time sheet
- Alerts and notifications
- Dashboard
- Customer order register
- Reports and graphs
- Equipment installation and Commissioning
- Service Contracts & service reminders
- Notification on Project variation
- Material transfer agreement and permits
